Feedback procedure

As an RICS-regulated firm, we treat any feedback, comments or complaints with care and transparency.

A complaint is any expression of dissatisfaction with the performance of our services, such as:

– Potential conflicts of interest or appearance of insufficient independence;
– Deviation from market-based standards or RICS guidelines;
– Unprofessional, rude or incomplete communications.

A complaint is not about the outcome or methodology used for a valuation, provided it has been correctly applied according to RICS standards. Please contact your case manager for further clarification.

Our process complies with applicable RICS requirements and consists of two phases:

Phase 1 – Internal treatment

Submit your feedback, comments or complaint in writing to Quality@stadim.be

We will acknowledge receipt of your complaint within 7 days. Within a maximum of 28 days, you will receive a substantive response, or an interim update if more time is needed.

If you are satisfied with the result, the procedure is closed.

Phase 2 – External independent treatment (ADR).

If you are not fully satisfied after our internal review, you may choose to have your case reviewed by an independent, RICS-approved dispute resolution professional:

CEPANI – Belgian Centre for Arbitration and Mediation.

Rue des Stuiversstraat 8, B-1000 Brussels, Belgium

+32 2 515 08 35

info@cepani.be

https://www.cepani.be